THERE ARE THREE TYPES OF AWARD THAT YOU CAN ENTER, DESIGNED TO MATCH YOUR COMPANY ACHIEVEMENTS WITHIN THE PAST 12 MONTHS.
THERE ARE MANY BENEFITS IN ENTERING FOR THESE AWARDS – IT CAN ENTHUSE AND MOTIVATE STAFF; RECOGNISE BUSINESS ACHIEVEMENTS; OFFER MARKETING OPPORTUNITIES AND BOOST CUSTOMER CONFIDENCE.
Have a look at our Awards Launch video to understand the benefits of entering the Octabuild Builders Merchant Excellence Awards 2019.
LEVEL PLAYING FIELD
Every store, irrespective of size, recent investment, independent or part of a group, has an opportunity to enter and will be judged on an equal basis.
The new awards format provides an opportunity to involve management and staff in preparing submissions and hosting store visits.
WHO SHOULD ENTER?
Any builders merchant store (either independent or part of a group) that derives at least 50% of its sales from the building/construction industry is encouraged to enter the Awards, particularly those who have never done so previously.
WHAT THE JUDGES ARE LOOKING FOR
EACH OF THE FIVE INDIVIDUAL CATEGORY AWARDS HAS SPECIFIC AREAS THE JUDGES WILL AWARD MARKS IN THE FIRST STAGE OF JUDGING.
The points outlined below should be included in your answers (paragraphs or bullet points will be accepted), and be clear to the judges which section is being answered.
Entrants should provide more details or evidence for those sections with the higher percentage of marks available.
EXCELLENCE IN BUSINESS MANAGEMENT
Systems, processes, procedures that benefit your business (30%)
Vision, Mission and Strategy (20%)
Health & Safety protocols/initiatives (20%)
Support for Irish manufacturers/Octabuild companies (10%)
Premises – how often refreshed, restocked, key sections/departments (10%)
Staff involvement/motivation activities (10%)
EXCELLENCE IN CUSTOMER SERVICE
Staff engagement/knowledge/training (30%)
Trade/Retail experience – efficiency in facilitating trade (30%)
Innovation (An innovative action/process introduced in recent years to enhance customer service) (20%)
Customers sales process (representatives, quotations etc) (10%)
Service level agreement/delivery etc (10%)
EXCELLENCE IN SALES & MARKETING
Successful sales/marketing activity that has driven sales (50%)
A specific innovative initiative that is unique or different (50%)
EXCELLENCE IN SUSTAINABLE BUSINESS
Waste Management and Environmental Policy (60%)
Any unique innovation/initiative introduced in recent years to benefit environment/sustainability (40%)
EXCELLENCE IN COMMUNITY OUTREACH
Local/Community sponsorship (40%)
Charitable activities (40%)
Corporate Social Responsibility (CSR) programme (20%)
RISING STAR AWARD
TO RECOGNISE AND ENCOURAGE UPCOMING TALENT IN THE BUILDERS MERCHANT INDUSTRY, MERCHANTS CAN NOMINATE ANY STAFF MEMBER WHO IS AGED 30 YEARS AND UNDER, BY THE 1ST JULY 2019, WHO THEY BELIEVE HAS PERFORMED ABOVE EXPECTATIONS IN THE BUSINESS, THE COMMUNITY AND WITH CUSTOMERS.
Individuals can request to be nominated by their store manager, but nominations must be submitted by an authorised store representative or manager on submitting.
Written submissions of up to 500 words should be prepared, with evidence or results to support the nomination.
The staff member should be someone who in the past 12 months has for example:
- performed above expectations
- excelled in service to customers, sales or in promoting your business
- excelled in improving support services such as in finance, administration, warehouse or security
- shown themselves to be an excellent team member
- the potential to become part of the senior management team.